How can we help?
Sync products, inventory and orders between TikTok Shop and your ecommerce store. Start with a guide, check the common questions, or talk to a person.
Start here
New to lightning connector? These two get you from zero to synced.
Guides for every app
Common questions
Can’t find it here? Check the full FAQ or ask the team.
How much does lightning connector cost?
You can start a free 3-month trial. You’re only charged once the trial ends.
Why don’t my products show up in TikTok Shop after I push them?
If a product says “unsynced,” click the blue arrow next to the product image and check its sync status. It explains why the push didn’t go through.
Fix anything that needs fixing in Shopify, then re-pull and re-push the product in the connector.
A product needs a “certificate” or “attributes.” What do I do?
See the Certificates and Required Attributes section under How to Sync Products and Push Product in the user guide.
What are an API key, app secret and access token?
They’re created in your ecommerce store when you generate the custom app that lightning connector uses to connect.
Create your custom app and API keys
Generate the API key, app secret and access token that connect your store to lightning connector.
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Questions before you start, or stuck on something? Send a request or email us.