Follow up with your TikTok Shop buyers.
lightning crm connects TikTok Shop to Klaviyo, so orders trigger the flows you already run. Consent is checked before every message and buyer addresses stay private.
In development. Early access is open.
A first order shouldn’t be a dead end.
TikTok Shop events start your Klaviyo flows. Messages go out through TikTok’s own email service, so you get lifecycle marketing without handling raw buyer emails.
TikTok Shopwhere buyers shopKlaviyowhere your team worksConsent first. Every message checks marketing consent before it sends.
Privacy kept. Buyer addresses stay masked. You never store a raw email.
What lightning crm does for you.
Pick one to see how it works.
Flows triggered by TikTok Shop
Placed, shipped and delivered orders start the Klaviyo flows you already run.
Consent checked first
Marketing consent is checked before every message. No consent, no send.
Buyer privacy kept
Addresses stay masked through TikTok’s buyer relay. You never store raw emails.
Sent through TikTok
Messages go out through TikTok’s own email service, so they stay within the rules.
Try lightning crm for yourself.
This is the real product running on sample data. Click around, change things, break things. Nothing connects to your shop.
Open the live demo
Enter your work email and we’ll open it right up. Same demo, sample data, nothing connected to your shop.
Be first in line.
lightning crm is in development. Early-access merchants get hands-on setup from the team.
Ask for early access
Tell us about your shop and the tools you run. It takes a minute.
Set it up with the team
We’ll walk through your Klaviyo setup with you and get the connection ready.
Go live on TikTok Shop
Switch it on when you’re ready. Every lightning app works on its own.
Questions about lightning crm.
Something else? Visit support or email us.
Can I follow up with my TikTok Shop buyers after they order?
That’s what lightning CRM is for. TikTok Shop events like a placed or delivered order trigger your Klaviyo flows, delivered through TikTok’s own email service, so you get lifecycle marketing without ever handling raw buyer emails. CRM is in early access now.
When does lightning CRM launch?
November 2026, in time for Black Friday. Early-access merchants get white-glove setup before launch.
Is emailing TikTok Shop buyers compliant?
CRM sends through TikTok’s own email service and checks marketing consent before every message, so buyer addresses stay masked and you never store raw emails.
When can I use lightning crm?
lightning crm is in development. Ask for early access and the team will reach out with timing and set it up with you.
Better together.
Every app works on its own and they all share one commerce graph. Add the next one when you need it.
Put Klaviyo to work on TikTok Shop.
Connect Klaviyo to TikTok Shop. Orders trigger your post-purchase flows, consent is checked first and buyer emails stay private. Early access open.