Your loyalty program, live on TikTok Shop.
lightning loyalty connects TikTok Shop to Salesforce Loyalty Management, so buyers join your program, earn points on every order and watch their balance grow without leaving the app.
In development. Early access is open.
One program. Both worlds.
Your buyer stays in TikTok Shop. Your program stays in Salesforce. lightning keeps the two in sync in both directions.
TikTok Shopwhere buyers shopSalesforcewhere your team worksExisting members recognized. Buyers are matched to their Salesforce membership, so balances and tiers carry over.
Points follow the order. Pending at payment, active at completion, reversed on a full refund. Each exactly once.
What lightning loyalty does for you.
Pick one to see how it works.
Join inside TikTok Shop
One tap and an email check, right in the app. No signup page, no new account for the buyer to manage.
Existing members recognized
Buyers are matched to their Salesforce membership instead of duplicated. Balances and tiers carry over.
Points that follow the order
Pending at payment, active when the order completes, reversed on a qualifying full refund. Each step happens exactly once.
Tier and balance, in the app
Buyers see their level, available points and your program terms where they shop, pulled live from Salesforce.
A points history buyers trust
Every earn, activation and reversal listed with time, amount and reason.
Built for the messy cases
No double enrollments, no double points, no lost events, with monitoring and retries for your ops team.
Try lightning loyalty for yourself.
This is the real product running on sample data. Click around, change things, break things. Nothing connects to your shop.
Open the live demo
Enter your work email and we’ll open it right up. Same demo, sample data, nothing connected to your shop.
Be first in line.
lightning loyalty is in development. Early-access merchants get hands-on setup from the team.
Ask for early access
Tell us about your shop and the tools you run. It takes a minute.
Set it up with the team
We’ll walk through your Salesforce setup with you and get the connection ready.
Go live on TikTok Shop
Switch it on when you’re ready. Every lightning app works on its own.
Questions about lightning loyalty.
Something else? Visit support or email us.
Can TikTok Shop buyers earn points in my loyalty program?
Yes, if you run Salesforce Loyalty Management. Buyers join with one tap inside TikTok Shop, earn points on every order and see their balance and tier in the app. Same rules, same tiers, nothing rebuilt.
What if a TikTok buyer is already a member?
lightning matches them to their existing Salesforce membership instead of creating a duplicate, so their balance and tier carry over intact.
What happens to loyalty points when an order is refunded?
Points post as pending at payment, activate when the order completes, and reverse on a qualifying full refund. Each step happens exactly once, no matter what retries happen in between.
When can I use lightning loyalty?
lightning loyalty is in development. Ask for early access and the team will reach out with timing and set it up with you.
Better together.
Every app works on its own and they all share one commerce graph. Add the next one when you need it.
Put Salesforce to work on TikTok Shop.
Connect TikTok Shop to Salesforce Loyalty Management. Buyers join, earn points and see their tier without leaving TikTok Shop. Same rules, same tiers. Coming soon.